When paper and spreadsheets can’t keep up with the work
Downer is a $7 billion Australian construction and engineering services company running field service projects and contracts across many sites at once. Before TrackVia, the company lacked meaningful control and visibility into that work. Data was frequently inaccurate, outdated, or missing. Reporting took days or weeks to put together.
The impact showed up everywhere. Deadlines were broken. Equipment went missing. Work crews had minimal coordination with each other. Relying on paper and spreadsheets to track field work was costing the company real money, and it was putting its reputation with customers at risk.
How Downer got started with TrackVia
Downer implemented TrackVia to build an end-to-end workflow for tracking and managing field projects, starting with the workflow at the center of the problem: getting technicians in the field capturing accurate data in real time instead of on paper.
Field workers now use TrackVia’s native mobile app to capture data as the work happens. Work orders are streamlined, and project handoffs move automatically through triggered alerts and workflow logic instead of a phone call or an email. Equipment and field assets stay accounted for as they move between projects. Headquarters gets real-time visibility into project status, timelines, and inventory, all from one connected system.
Weeks of delay, down to days or hours
Since implementing TrackVia, Downer has seen significant gains in workflow efficiency. Projects that used to sit delayed for weeks now finish in days or even hours. Better visibility into equipment and assets led to better resource use and lower repair and replacement costs. Problems show up in real time instead of after the fact, so Downer can act on them faster, improving on-time completion and overall efficiency across the board. The company expects a 10x return on its investment in TrackVia.
For any construction or facilities management operation managing crews, sites, and equipment, that’s the pattern this points to. Get the field data connected first, and speed, visibility, and cost savings follow from there.
Purpose-built for field services. Configurable for every site.
Whether the work is a construction project, a facilities portfolio, or both, TrackVia gives you one connected system for real-time field operations, configurable across every site service function you run. New projects, new sites, and new equipment will keep showing up. TrackVia combines a proven starting point for field service operations with the adaptability to change as the work does.
See how TrackVia can help you move your field service operations off the spreadsheet and into one connected, real-time system.