Success story

Complex Guest Operations & Compliance

Industry: Casinos and Resorts
Operational footprint: United States
Operational challenge: Site operations and maintenance across gaming floors and facilities

Asset and Site OperationsPreventive Maintenance

Gaming Operations: See Every Patron in One View. Act in Minutes.

Casinos run two operations at once. One is entertainment: keeping guests happy, taken care of, and coming back. The other is compliance. In the United States, that means Bank Secrecy Act and Title 31 anti money laundering requirements, state gaming regulations, and responsible gaming standards that exist to protect people from harm. Most casinos manage both with a patchwork of systems, a security platform here, a compliance spreadsheet there, a loyalty database somewhere else, and none of them talk to each other.

That patchwork works fine while a casino is small. It becomes a real risk as the operation grows. A patron who needs a check-in because they’ve been at a table for hours, a large cash withdrawal from the cage, and something a housekeeper found in a guest room might all describe the same person. If that information lives in five different systems, no one sees the whole picture. In gaming, missing the whole picture isn’t just a service problem. It’s a regulatory and safety one.

How casinos are getting started with TrackVia

The first casino started by bringing its five disconnected systems into one connected TrackVia instance , linked around the patron rather than around each department. Staff can now click on a single patron and see their full history in one place: any past incidents, unusual cash activity, and whether they’ve already needed a conversation about their play.

The second casino connected its process the same way, but built around speed. TrackVia became the hub that sits between detection and response . When a system flags something, whether it’s facial recognition identifying a banned patron or another source raising a concern, the alert now routes immediately to a mobile device in the hands of someone on the floor. What used to take up to 45 minutes from flag to intervention now takes about five.

One operations view, minutes instead of hours

For the first casino, a report that once required checking with five different people now comes from one place. That gives leadership a level of visibility into daily operations , and into individual patrons, that the casino had never had before, while making it easier to show regulators the casino is actually watching for the activity it’s required to watch for.

For the second casino, cutting the time between a flag and a response from around 45 minutes to about five minutes changes what the security and compliance team can actually do. A concern that used to have almost an hour to turn into a bigger problem now gets addressed while it’s still small.

Both casinos point to the same underlying shift. Connecting the systems that already exist, instead of replacing them, turns scattered alerts into a single, current view the right person can act on immediately.

Your gaming operation should keep getting better

New regulations, new risks, and new ways to improve the guest experience will keep showing up. Some casinos are also exploring how TrackVia could help automate more of the due diligence work compliance teams do today by hand, pulling public information into a patron’s record automatically instead of researching it one person at a time. TrackVia combines a proven starting point for casino compliance and operations with the adaptability to add the next workflow as new needs come up.

See how TrackVia can help you see every patron in one place and act in minutes, not hours. Talk to an expert now.

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In their words

After vetting out several other solutions, TrackVia quickly seemed like a perfect solution for us… Our needs change almost weekly as regulations and the industry evolve, and we needed the flexibility to constantly tweak our platform in real time.

Chief Operating OfficerMulti-site regulated products operator

Projects that used to sit delayed for weeks now finish in days or even hours.

Operations LeadDowner

With Excel, we couldn’t see what employees were doing. With TrackVia it’s easy to track work and view what exactly has been completed. This resulted in an 80% time savings.

Carrie Holzderber, Quality DirectorLifeCenter and Lifeline of Ohio

I wound up being able to do the same amount of work with only eight people versus 13 and that became the driving factor for them to accept TrackVia.

Procurement and OperationsFortune 100 industrial manufacturer

We are very pleased with the ease of use of the mobile application. We are thrilled to have instant visibility of the sterilization process and to be able to see immediately where issues are occurring. This enables us to focus on our number one priority, which is our patients and their loved ones.

Randy Eccleston, Business Operations ManagerNorthside Hospital

TrackVia has truly changed the game on software development and deployment. We created and rolled out a mobile workflow app with limited resources in a very short period of time.

Senior ExecutiveLarge utility construction company

Their solution provided the flexibility we needed to meet unique project requirements while affording visibility and control.

Eric Crozier, Chief Technology OfficerKS Industries

TrackVia has improved the accuracy of our data. In the past it was a chore for our coordinators to document issues in real time. Now, they can just open the mobile app or website, check a few boxes and they are done.

Michael Fite, Business Intelligence AnalystLifeCenter and Lifeline of Ohio

The first application I built—it was simple—I think it took 10 minutes.

Product Development Systems ManagerFortune 500 apparel manufacturer

Become a success story

80%

Increased productivity

Do more work with the same people.

$300K

Reduced cost

Less manual work, rework, duplicate entry, and administrative overhead.

30%

Reduced risk

Better compliance, evidence, accountability, and auditability.

10x

Improved performance

Faster cycle times, fewer delays, earlier intervention, and higher service levels.

Ready to get started?

See how we fit your operation

A working session on the workflows your crews actually run.

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