See the Process. Prove the Standard.
Northside Hospital tracks quality objectives and outcomes across a 15,000-person system, with the evidence an accreditation visit asks for.
- Industry
- Healthcare
- Locations
- 3 hospitals, 8 outpatient centers
- Employees
- 15,000
- 3MPatient encounters a year, all measured against the same quality standard
- 2,800+Physicians across the system
Any organization that operates under a quality or safety standard carries the same basic obligation. It doesn’t matter if it’s a hospital system, a manufacturer, or a multi-site service provider. The organization has to do the work correctly. It also has to prove that the work was done correctly, every time, across every location. Regulators, accreditors, and leadership all expect the same thing: a consistent process, current data, and evidence that holds up under review.
That obligation gets harder as an organization grows. More facilities, more shifts, more employees, and more process steps all add complexity. When compliance and quality tracking still run on paper forms and disconnected systems, no one has a current picture of where things stand until audit time arrives. When the process involves something as critical as instrument sterilization or patient safety, a delay in visibility isn’t just an inconvenience. It’s a risk.
Paper audits that could not keep pace with the standard
Northside Hospital is one of the leading hospital systems in the country. It delivers more babies each year than any other community hospital in the United States. Meeting that standard of care means meeting and exceeding the sterilization compliance requirements set by the Association for the Advancement of Medical Instrumentation, known as AAMI, across three hospitals and eight outpatient centers.
Before TrackVia, Northside sterilized its instruments to AAMI standards, but audited that process manually with paper forms and a separate instrument tracking system. Paper made the audit process cumbersome. It also limited how easily the team could review the data and identify areas for improvement at its quarterly executive sterilization quality council meetings. The existing tracking system didn’t provide the visibility or communication the team needed either.
Northside wanted tighter control over its sterilization process and data. The team needed a way to pull process data on demand, streamline AAMI audits, prepare for joint commission reviews, and collaborate across departments, without adding administrative burden.
One mobile workflow first, then one program for every site
Northside reviewed several solutions and selected TrackVia for one main reason.
Choose a platform the team can run itself
Its own team could customize and manage the application directly, while still getting the real-time data and visibility the paper process couldn’t provide.
Automate the sterilization audit on mobile
Northside started with a single workflow: a mobile application that automates every step of the sterilization audit process. Employees use the app to complete each task and attach photos and notes as they go. The application captures a timestamp automatically for every step.
Roll one inspection program across the system
Since building that first application, Northside has deployed a common quality inspection program, for the first time, across its full three-hospital system and eight outpatient centers.
We are very pleased with the ease of use of the mobile application. We are thrilled to have instant visibility of the sterilization process and to be able to see immediately where issues are occurring. This enables us to focus on our number one priority, which is our patients and their loved ones.
Live visibility instead of after-the-fact paper review
- 3MPatient encounters a year, all measured against the same quality standard
- 2,800+Physicians across the system, in Atlanta, Forsyth, and Cherokee, Georgia
Instant visibility and reporting
That first workflow gave Northside instant visibility and real-time reporting by time span, facility, employee, and shift.
An audit-ready record
It replaced the paper trail with a current, accurate record tied directly to AAMI audit requirements.
One definition of quality
Every location now measures outcomes against one standardized definition of quality.
Attention back on patients
The team can spend its attention on patients, or customers, instead of chasing down data before the next audit.
For any team proving quality across many sites
Swap review after the fact for visibility in the moment
Real-time visibility replaces after-the-fact paper review. A standardized process replaces site-by-site variation.
Plan for standards that keep changing
New standards, new locations, and new audit requirements will keep arriving. The way an organization proves quality today shouldn’t have to be the way it proves quality three years from now.
TrackVia combines a proven starting point for quality and compliance operations with the adaptability to put new requirements into practice as they change.
After vetting out several other solutions, TrackVia quickly seemed like a perfect solution for us… Our needs change almost weekly as regulations and the industry evolve, and we needed the flexibility to constantly tweak our platform in real time.
Projects that used to sit delayed for weeks now finish in days or even hours.
With Excel, we couldn’t see what employees were doing. With TrackVia it’s easy to track work and view what exactly has been completed. This resulted in an 80% time savings.
I wound up being able to do the same amount of work with only eight people versus 13 and that became the driving factor for them to accept TrackVia.
We are very pleased with the ease of use of the mobile application. We are thrilled to have instant visibility of the sterilization process and to be able to see immediately where issues are occurring. This enables us to focus on our number one priority, which is our patients and their loved ones.
TrackVia has truly changed the game on software development and deployment. We created and rolled out a mobile workflow app with limited resources in a very short period of time.
Their solution provided the flexibility we needed to meet unique project requirements while affording visibility and control.
TrackVia has improved the accuracy of our data. In the past it was a chore for our coordinators to document issues in real time. Now, they can just open the mobile app or website, check a few boxes and they are done.
The first application I built—it was simple—I think it took 10 minutes.
Become a success story
Increased productivity
Do more work with the same people.
Reduced cost
Less manual work, rework, duplicate entry, and administrative overhead.
Reduced risk
Better compliance, evidence, accountability, and auditability.
Improved performance
Faster cycle times, fewer delays, earlier intervention, and higher service levels.
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See how we fit your operation
A working session on the workflows your crews actually run.