Off the Spreadsheet. Into One Connected Operation.
Downer moved field projects off paper and spreadsheets onto one connected record, and now expects a tenfold return on the investment.
- Industry
- Construction
- Company size
- $7 billion
- Sites
- 300+
- 10xExpected return on the TrackVia investment
- Weeks to daysProjects that sat delayed for weeks now finish in days or even hours
Field service work, whether it’s a construction crew running a project or a facilities team keeping a portfolio of sites running, depends on the same basic things. You need to know where the work stands, where the equipment is, and whether the crew is where it needs to be. That’s the whole job: coordinating people, projects, and equipment across more locations than any one person can see at once.
Most operations start managing all of that with spreadsheets and paper, and it works, for a while. As the number of projects, sites, and crews grows, that same spreadsheet becomes the reason nobody has a current answer to a simple question: what’s actually happening right now, and where.
Field work nobody could see, tracked on paper
Downer is a $7 billion Australian construction and engineering services company running field service projects and contracts across many sites at once. Before TrackVia, the company lacked meaningful control and visibility into that work. Data was frequently inaccurate, outdated, or missing. Reporting took days or weeks to put together.
The impact showed up everywhere. Deadlines were broken. Equipment went missing. Work crews had minimal coordination with each other. Relying on paper and spreadsheets to track field work was costing the company real money, and it was putting its reputation with customers at risk.
Capture the data in the field, as the work happens
Downer implemented TrackVia to build an end-to-end workflow for tracking and managing field projects, starting with the workflow at the center of the problem: getting technicians in the field capturing accurate data in real time instead of on paper.
Capture data on the native mobile app
Field workers now use TrackVia’s native mobile app to capture data as the work happens.
Streamline work orders and handoffs
Work orders are streamlined, and project handoffs move automatically through triggered alerts and workflow logic instead of a phone call or an email.
Keep equipment and assets accounted for
Equipment and field assets stay accounted for as they move between projects.
Give headquarters one connected view
Headquarters gets real-time visibility into project status, timelines, and inventory, all from one connected system.
Faster projects, fewer surprises, and a payback to match
- 10xReturn Downer expects on its investment in TrackVia
- Weeks to daysProjects that sat delayed for weeks now finish in days or even hours
Significant gains in workflow efficiency
Since implementing TrackVia, Downer has seen significant gains in workflow efficiency. Projects that used to sit delayed for weeks now finish in days or even hours.
Lower repair and replacement costs
Better visibility into equipment and assets led to better resource use and lower repair and replacement costs.
Problems caught as they happen
Problems show up in real time instead of after the fact, so Downer can act on them faster, improving on-time completion and overall efficiency across the board.
What other field service teams can take from it
Connect the field data first
For any construction or facilities management operation managing crews, sites, and equipment, that’s the pattern this points to. Get the field data connected first, and speed, visibility, and cost savings follow from there.
Configure it for every site
New projects, new sites, and new equipment will keep showing up. TrackVia combines a proven starting point for field service operations with the adaptability to change as the work does.
After vetting out several other solutions, TrackVia quickly seemed like a perfect solution for us… Our needs change almost weekly as regulations and the industry evolve, and we needed the flexibility to constantly tweak our platform in real time.
Projects that used to sit delayed for weeks now finish in days or even hours.
With Excel, we couldn’t see what employees were doing. With TrackVia it’s easy to track work and view what exactly has been completed. This resulted in an 80% time savings.
I wound up being able to do the same amount of work with only eight people versus 13 and that became the driving factor for them to accept TrackVia.
We are very pleased with the ease of use of the mobile application. We are thrilled to have instant visibility of the sterilization process and to be able to see immediately where issues are occurring. This enables us to focus on our number one priority, which is our patients and their loved ones.
TrackVia has truly changed the game on software development and deployment. We created and rolled out a mobile workflow app with limited resources in a very short period of time.
Their solution provided the flexibility we needed to meet unique project requirements while affording visibility and control.
TrackVia has improved the accuracy of our data. In the past it was a chore for our coordinators to document issues in real time. Now, they can just open the mobile app or website, check a few boxes and they are done.
The first application I built—it was simple—I think it took 10 minutes.
Become a success story
Increased productivity
Do more work with the same people.
Reduced cost
Less manual work, rework, duplicate entry, and administrative overhead.
Reduced risk
Better compliance, evidence, accountability, and auditability.
Improved performance
Faster cycle times, fewer delays, earlier intervention, and higher service levels.
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See how we fit your operation
A working session on the workflows your crews actually run.