Off the Spreadsheet. Into One Connected Operation.
Field service work, whether it’s a construction crew running a project or a facilities team keeping a portfolio of sites running, depends on the same basic things. You need to know where the work stands, where the equipment is, and whether the crew is where it needs to be. That’s the whole job: coordinating people, projects, and equipment across more locations than any one person can see at once.
Most operations start managing all of that with spreadsheets and paper, and it works, for a while. As the number of projects, sites, and crews grows, that same spreadsheet becomes the reason nobody has a current answer to a simple question: what’s actually happening right now, and where.
When Paper and Spreadsheets Can't Keep Up With the Work
Downer is a $7 billion Australian construction and engineering services company running field service projects and contracts across many sites at once. Before TrackVia, the company lacked meaningful control and visibility into that work. Data was frequently inaccurate, outdated, or missing. Reporting took days or weeks to put together.
The impact showed up everywhere. Deadlines were broken. Equipment went missing. Work crews had minimal coordination with each other. Relying on paper and spreadsheets to track field work was costing the company real money, and it was putting its reputation with customers at risk.
How Downer Got Started With TrackVia
Downer implemented TrackVia to build an end-to-end workflow for tracking and managing field projects, starting with the workflow at the center of the problem: getting technicians in the field capturing accurate data in real time instead of on paper.
Field workers now use TrackVia’s native mobile app to capture data as the work happens. Work orders are streamlined, and project handoffs move automatically through triggered alerts and workflow logic instead of a phone call or an email. Equipment and field assets stay accounted for as they move between projects. Headquarters gets real-time visibility into project status, timelines, and inventory, all from one connected system.
Weeks of Delay, Down to Days or Hours
Since implementing TrackVia, Downer has seen a significant increase in workflow efficiency. Projects
Since implementing TrackVia, Downer has seen significant gains in workflow efficiency. Projects that used to sit delayed for weeks now finish in days or even hours. Better visibility into equipment and assets led to better resource use and lower repair and replacement costs. Problems show up in real time instead of after the fact, so Downer can act on them faster, improving on-time completion and overall efficiency across the board. The company expects a 10x return on its investment in TrackVia.
For any construction or facilities management operation managing crews, sites, and equipment, that’s the pattern this points to. Get the field data connected first, and speed, visibility, and cost savings follow from there.
once delayed by weeks are now completed within days or even hours. Better visibility and control over equipment and assets means better resource utilization and reduced repair or replacement costs. The real-time visibility also allows managers at headquarters to identify issues and take action faster, improving on-time project completion and overall project efficiency. In the end, Downer expects a 10x return on their investment with the TrackVia solution.
Purpose-Built for Field Services. Configurable for Every Site.
Whether the work is a construction project, a facilities portfolio, or both, TrackVia gives you one connected system for real-time field operations, configurable across every site service function you run. New projects, new sites, and new equipment will keep showing up. TrackVia combines a proven starting point for field service operations with the adaptability to change as the work does.
Purpose-built for the work. Connected as it happens. Adaptable as operations change.
Connect the work. Control the operation.
See how TrackVia can help you move your field service operations off the spreadsheet and into one connected, real-time system.
This $7B Australian-based construction and engineering services company relied on spreadsheets and paper to track and manage large utility projects in the eld. It wasn’t working. They found TrackVia and immediately improved their business — and their bottom line.