Keep the Job Moving. Get Paid Faster.
Field construction and installation work all shares a common shape. A crew completes work at a site, and that work then has to travel through several more steps, a supervisor sign off, a project management review, and eventually billing, before the company actually gets paid for it. Every one of those handoffs is a chance for delay.
When that handoff still runs on paper forms, hand drawn site sketches, and someone retyping data into a billing system back at the office, the delay adds up fast. Crews finish the physical work in a day. The company might not invoice for it, or even fully understand what happened on site, for a week or more. For any construction, utility, or field service operation running hundreds of jobs a week, that gap isn’t just an inconvenience. It’s cash sitting on the table.
Piles of Paper Between the Crew and the Invoice
A large utility construction company in the Northeast provides services to the utility, power, gas distribution, water, and communications industries. In one region alone, the company lays fiber optic cable to hundreds of private homes every week.
Before TrackVia, a single installation moved through paper forms passed between the supervisor, surveyor, foreman, and installation crew, multiple times, across many days, for every phase of the job. Surveyors hand drew the work site for the installation crew to follow. Once the installation was complete, someone handed that paper form to a project manager, who typed the information by hand into the billing system. Billing a single installation took an average of six days.
Running hundreds of projects a week this way raised real concerns about productivity and project visibility. The company wanted to digitize its manual processes and connect them to the other systems it already relied on. With a small IT team, it needed a platform that could be deployed quickly with minimal IT effort, one that individual business departments could own and maintain themselves.
How the Company Got Started With TrackVia
The company selected TrackVia for its mobile capabilities, flexible workflow automation, integrated reporting, and intuitive interface. It started with the workflow causing the most friction: the field survey and installation process itself.
Surveyors used to hand draw the work site. Now they capture site details with geo-location, photos, and notes directly in the TrackVia mobile app, including diagrams and notations for obstacles like gas lines, sidewalk crossings, or fencing. When a problem comes up, workers send an alert straight to the supervisor from the same app. Safety risks and incidents get documented the same way, giving office staff a range of safety analytics and reports to pull from whenever they need them.
From Weeks of Paper to Hours of Billing
With field data flowing directly into the system, the company quickly extended the same approach to payroll, invoicing, and project management. Data collected during an installation became immediately available to all three teams. That eliminated late nights of manual data entry and gave the company better information to share with its customers.
The team also built a reporting dashboard inside TrackVia to track metrics like the average number of days from the start of an installation to its invoice, the average price per install per day, and employee performance. Then it built a dedicated billing app, which reduced invoicing time from six days to just hours, an 80% improvement.
“TrackVia has truly changed the game on software development and deployment. We created and rolled out a mobile workflow app with limited resources in a very short period of time.” Said one Senior Executive.
“After we digitized our project survey and completion processes, we quickly extended the solution to also include safety inspections.” He added.
For any construction, utility, or field service operation, that’s the real pattern. Start with the workflow causing the most pain, in this case the paperwork between the field and the office, and the platform is flexible enough to keep expanding into billing, safety, and reporting without starting over each time.
Your Field Operation Should Keep Getting Better
New jobs, new regions, and new reporting needs will keep showing up. The way a company gets work from the field to the invoice today shouldn’t have to be the way it works three years from now. TrackVia combines a proven starting point for construction and field operations with the adaptability to keep extending into new workflows as the business changes.
Industry
Construction & Utilities
Purpose-built for the work. Connected as it happens. Adaptable as operations change.
Connect the work. Control the operation.
See how TrackVia can help you move work from the field to the invoice faster, with a clear record every step of the way.