Service Ticket Management: Best Practices

Delivering exceptional customer service is more critical than ever. One of the key components of providing top-notch support is efficient service ticket management. Service tickets are the lifeblood of any customer support operation, serving as the primary means of communication between customers and support teams. However, managing these tickets can be a complex and time-consuming […]

How Mobile Workflow Solutions are Shaping Industries

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Do you ever feel like you’re constantly playing catch-up in the business world? Like everyone else has figured out some secret formula for success, and you’re still trying to crack the code? Well, buckle up because we’re about to let you in on a little secret weapon that’s been hiding in plain sight: mobile workflow […]

What is Field Service Management?

Examining production of solar power plant with digital tablet

Field service management (FSM) is a comprehensive approach to managing and optimizing the operations of field service teams. These teams, often consisting of technicians, engineers, or specialists, are responsible for delivering on-site services to customers. FSM encompasses a wide range of activities, including scheduling and dispatching work orders, tracking inventory, managing customer communication, and ensuring […]

Streamlining Field Service Operations with Mobile Apps

Tablet, woman construction worker or engineer with tech in construction site field service operations

Mobile apps have revolutionized the way how field service operations work, enabling them to access information, communicate, and collaborate seamlessly from anywhere, at any time. By embracing mobile technology, companies can improve their field service efficiency, reduce costs, and enhance customer satisfaction. However, with numerous field service mobile apps available in the market, choosing the […]

Remote Work Management 101: Key Principles for Success

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The rise of remote work has revolutionized the way businesses operate, offering flexibility, cost savings, and access to a global talent pool. However, managing a remote team comes with its own set of unique challenges. As more companies embrace the virtual workplace, it’s crucial for managers to adapt their leadership strategies to ensure their remote […]