TrackVia System Status

Find out more about TrackVia system status, scheduled maintenance, and performance stats. For real-time updates, please visit us on Twitter @trackviaSupport.

Current status

All systems operational.

TrackVia is performing normally at this time.

Recent system availability

100% uptime in the last 3 months.

March 2020 100%
February 2020 100%
January 2020 100%

Scheduled maintenance

Routine maintenance will be performed on Thursday, April 9th, from 10pm to 12am EDT. TrackVia accounts will be accessible during this time; however, you may experience a brief interruption (1-2 minutes) during this maintenance window.

Incident history

Below is a list of incidents that have affected more than one account at once due to a single issue.

  • Partial impact or performance issues
  • Service disruption
Date/Time (MT) Duration Type Title Description
10/18/2018 10:00 am 3 minutes High Memory Utilization TrackVia monitoring systems recorded high cpu load on several application servers due to excessive memory utilization. The servers were restarted to mitigate the issue. The offending queries to a large audit table were identified and addressed to prevent from reoccurring.
TrackVia Support

Hours of availability:
7:00 A.M. to 6:00 P.M. MT Mon-Fri

Business-critical issues are monitored outside of business hours. Email with urgent requests.

Same-day response rate:


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