Operations leaders report

7 ways to cut friction in field operations

Work orders that move, parts you can find, and audit proof that is already filed instead of riding around in a truck. That is what happens when the work lives in one place, the process runs itself, and the crew can see all of it from a phone. TrackVia took an in-depth look at how leaders run their operations: 70% said paper, spreadsheets, and email had slowed them down, and more than half had no central, live view of the work at all. Here is what they did about it.

Cover of the TrackVia report for operations leaders: 7 ways to cut friction in field operations Sample page from the report: what operations teams did about paper, spreadsheets, and not knowing what is happening until it is too late

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Days to hours invoicing

A utility contractor ran hundreds of fiber installs a week on one paper form, retyped into billing by a project manager. Now the crew captures the job on a phone, and invoicing dropped from about six days to a few hours.

What’s inside

  1. Turn every request into a work order with an owner, a due date, and a status
  2. Put the right people on the right job, with the paperwork already current
  3. Know what you own, where it is, and what shape it is in
  4. Keep parts and materials on every truck and in every warehouse, tied to the job that used them
  5. Catch problems early with inspections done on a phone, and start the fix automatically
  6. Be ready for the audit before anyone calls
  7. Service equipment on a schedule, before it breaks
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