Road Report: Debunking Low-Code Myths

2019 Field Service Expo

Last week, I attended the Field Service Expo in Palm Springs. The conference gathers top service and support minds for a week of forward-looking content and unique sessions designed to help attendees achieve service excellence and drive profitability.

I was amazed at the broad range of topics that were discussed. Topics covered every area impacting business – service revenue, preventative services, connected devices and IoT, customer experience, remote diagnostics, global service, parts management, knowledge management, training and development, workforce management, mobility, help desk support, and a lot more.

While speaking to conference attendees, there was one thing that really stood out to me: There were a lot of misconceptions around what “low code applications” really are.

Myth #1: Low-Code is only for simple, non-critical applications

This was the statement I heard the most. When people think of low-code applications, they think that they’re only for small-scale development. They think that the application is good for simple use cases and simple problems but simply aren’t scalable for solving critical business problems.

At TrackVia, we have a variety of customers using us to solve their mission-critical problems every day. One example is our customer KS Industries. Before TrackVia, they were doing paper-based field inspections that were resulting in project inefficiencies, putting them at risk of not meeting safety and compliance standards, and causing them major asset scheduling issues. With TrackVia’s low-code platform, they were able to rapidly develop a mobile application to input critical project/job data, inspection checklists, task management and instant notifications of critical tasks.

With the right solution, low-code works for critical business applications.

Myth #2: Low-Code apps are only suitable for individual or small departmental applications

This myth builds slightly on the first and is equally untrue. However, many people that I spoke with believed low-code applications are good for an individual employee or one small department but could never scale to multi-departmental or enterprise levels.

In actuality, low-code platforms are easy to scale and are suitable for hundreds of thousands of users and millions of data points. Low-code platforms like TrackVia make it easy for enterprises to build robust, unique applications more rapidly than conventional development tools. One of our customers, a utility service provider, started small with an asset management application in one department. Today, they run almost their entire business on the TrackVia low-code platform with 20+ applications across a variety of departments.

Myth #3: Low-Code applications allow for little or no customization

The final myth that I heard around low-code application development centered around customization. The inability to add tons of custom code to applications has led people to believe that they won’t be able to customize the application to meet their business needs.

At TrackVia, we believe the opposite. We haven’t taken away the ability to customize applications. Instead, we’ve made it easier for you to rapidly build out applications to meet your business needs through our drag and drop interface. We also allow for added custom business logic with workflows and conditional formatting, as well as to the ability to change the way any form or field looks by simply dragging and dropping. Our seamless web and mobile experience makes it so any changes made on the web are instantly available on the mobile application without the need for additional coding. And, because the mobile application is native on iOS and Android devices, it means that TrackVia can take full use of the phone’s capabilities with functionalities like image capture, GPS location, and offline mode.

In reality, there are still a lot of myths floating around about low-code applications. But in actuality, low-code platforms allow for the ability to rapidly build custom applications that can scale to enterprise levels, across multiple departments. Low-code is about gain, not pain. If you’re interested in learning more about the differences in low-code solutions, read my colleague’s blog “What’s Low-Code Anyway?

What surprised you the most about low-code? I’d love to hear your take.

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