Did you know that approximately 70% of digital transformation projects fail? What keeps businesses from moving away from their manual processes?

The key detail in successful digital transformation has been a structure that keeps organizations on task, helps to educate employees, and ensures adoption. With more recent guidelines in developing a citizen developer program, digital transformation should be easier to achieve.

Dr. Noel Carroll from the Citizen Development Lab at the National University of Ireland Galway (NUIG) has researched extensively on the topic of digital transformation and is now examining what citizen development offers to improve its success rate. Lucas Parsons, Senior Quality Assurance Manager at Rad Power Bikes is embarking on a citizen developer journey within his company and Noel will ask some poignant questions on his experience and successes.

Head of Operational Excellence, Matt Hubbard, hosts this live discussion about what could make citizen development the key component to successful digital transformation.

Dr. Noel Carroll, Citizen Development Lab at National University of Ireland Galway
Noel is the Associate Head of Learning, Teaching, and Assessment (LTA) within the School of Business & Economics. He is also the Programme Director for the MSc Information Systems Management (ISM) and a Lecturer in Business Information Systems. He is also the founder of the Citizen Development Lab at NUI Galway and is a researcher with Lero, the Science Foundation Ireland Research Centre for Software, and the Whitaker Institute at the National University of Ireland, Galway. His research interests include seeking ways to support organizations in developing transformation strategies and improving digital innovation.

Lucas Parsons, Senior Quality Assurance Manager at Rad Power Bikes
Lucas Parsons is currently the Senior Quality Assurance Manager with Rad Power Bikes. He is skilled in Manufacturing, Quality Control, Change Management, Process Quality Improvement, Customer Satisfaction, and Quality Management. He is a strong quality assurance professional with citizen developer experience and higher education in Psychology and English Education from Lewis-Clark State College.

Matt Hubbard, Head of Operational Excellence at TrackVia
As the Head of Operational Excellence at TrackVia, Matt works to bring citizen development programs to organizations using his 20+ years of operational excellence experience. Prior to joining TrackVia, Matt co-founded his own consulting firm specializing in business process management and low-code technology. The core of Matt’s success is his belief that process, technology, and people must be optimized together to achieve a lasting result.

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