Change, Execution, and Conviction: A Post-OPEX Report

OPEX

Last week, I attended OPEX Week Business Transformation World Summit 2018 in Orlando. While soaking in some of the beautiful weather, I heard from some of the world’s foremost organizational process experts and saw first-hand some of the latest technologies. While there were companies from multiple industries, I came away with three key themes that applied to all of them — change, execution, and conviction.

If there’s any constant in business, it’s change. As the world rapidly evolves with new technologies and shifting buyer behaviors, business leaders are forced to keep pace with their operations. It’s imperative for companies to understand the ‘Why’ in everything they do when it comes to their customers, their internal operations, and their strategy for growth. Diving into the ‘Why’ invariably surfaces many ideas for improvement and reasons for change.

For many companies today, one of the first targets for change is digitizing their operations. But what does that really mean? Where and how do you start? With the commercialization of technologies such as IoT, artificial intelligence (AI), robotic process automation (RPA) and low-code business process management (BPM), it may be tempting to think that you can buy a canned solution to solve your problem, but the last thing you want to do is automate a bad process and then have your problems compound.

BPM StrategyIllustration courtesy of Kimberly Dornish from Results Visualized

Many of the OPEX presenters shared their definition of “digital transformation.” One of the most consistent topics was that technology is only part of the solution. There was a strong emphasis on how an agile approach played such a big role in process excellence execution. Martijn Gribnau, Chief Transformation Officer at Genworth Financial, said it perfectly, “A strategy without execution is a hallucination.”

In fact, in a session presented by our customer Bill Mannaberg from Heritage-Crystal Clean (HCC) described the company’s agile approach to execution as “Think big. Start small. Scale fast.” In his presentation, Bill shared how HCC improved its logistics operations using TrackVia’s extensible technology platform. I particularly appreciated Bill’s conviction about driving change. Not for the sake of change but to realize true business benefits — reduced costs, improved compliance, and incredible efficiency gains.

logistics processIllustration courtesy of Kimberly Dornish from Results Visualized

HCC and other organizations spoke to the benefits of utilizing a flexible, low-code operational workflow platform such as TrackVia to execute on their process strategy and digital transformation. It is through these platforms that they are able to quickly build minimum viable product (MVP) applications within days or weeks, iterate them in real-time, get real-time reporting, and adapt the apps according to user feedback while creating the foundation for broader digital transformation.

After attending OPEX, my personal conviction remains as strong as ever — operational workflow platforms like TrackVia help businesses drive incredible transformation around how business problems get solved and benefits get realized.

Curious as to your thoughts… Do operations departments see the value in building apps that get rolled out in days or weeks, iterated on in real-time, and meet 100% of their requirements?

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