Citizen Developer Spotlight: Cell Surgical Network

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Citizen Developer Spotlight: Cell Surgical Network saves $425K with TrackVia cloud-based systems

For a long time, regenerative stem cell medicine was the stuff of science fiction. These days, patients dealing with an array of hip shoulder, neurological, pulmonary and autoimmune problems can receive effective treatment, not with science fiction, but by using their own bodies. Regenerative medical treatments from the Cell Surgical Network (CSN) use a patient’s own stem cells to treat an array inflammatory and degenerative conditions. With 37 treatment centers in 23 states, the CSN focuses on delivering standardized technology and best practices in stem cell treatment. But advanced biomedical procedures require advanced technological data systems that can keep up with the demands of treatment.

The art of treatment

Affiliates of the Cell Surgical Network who join the company in their mission to advance regenerative medicine, support that mission by collecting procedural and outcome data generated during treatments. Aggregated, data reports shared among each affiliate within the network inform care teams, practitioners, researchers, and government not only about patient progress but as a measure of treatment protocols and results. But with 37 treatment centers in the United States and an additional five international locations, patient data collected by paper questionnaires often left the CSN facing logistical and time constraints, affecting the broader knowledge of their affiliates and stakeholders. It was time for a better solution.

The problem with paper

Through comprehensive patient questionnaires gave the CSN and their affiliates valuable information about the quality of their work, creation of data reports was far too slow. Data forms sent to HQ for manual entry into a complex database created not only room for data input errors, it caused avoidable delays in receiving results. Knowing it was time to phase out paper and off-site data entry, COO, Chris Lindholm began a search for an efficient automated system. After fits and starts with an ineffective, expensive and inflexible Electronic Medical Records (EMR) system, Lindholm found TrackVia, the cloud-based database and application platform.


TrackVia was so affordable that we saved $425,000 compared to the EMR in the first year alone, and now we can add more users more easily, and at a much lower cost, directly impacting our bottom line.” COO, Chris Lindholm


After much frustration with their expensive EMR system, the CSN ditched the database and began working with TrackVia’s platform and support team. Now a member of the Citizen Developer revolution, the CSN participated in the conceptualization and design of their intuitive flexible reporting solution. Once the system was established, each affiliate location was set up to enter their own data into the system. Though they were still working from paper questionnaires, data is now being entered on-site. The easy-to-use interface allowed the CSN to create a custom questionnaire application to capture and organize procedures performed, location and patient data. “We started with just 25 users, but we’re now up to 100,” said Lindholm.

Citizen Developers: the benefits of membership

After just a short time using TrackVia, the CSN has not only massively reduced their costs but has found ways to increase their impact as a network. With simple commands controlled by on-site physicians and staff, the CSN can now quickly access:

  • A customized dashboard of aggregated data sharable with patients, the FDA, NIH and for publishing in academic research studies
  • Patient health, wellness and progress reports
  • Success story reports for existing patients outlining outcomes
  • Data reports within a secure HIPAA and HITECH compliant system that meets legal health care security requirements

But CSN isn’t stopping there. Lindholm is looking ahead to employ TrackVia systems to allow patients to log in and enter their own data directly reducing input and staff time.

Read the full Cell Surgical Network case study.