Recently, I had the opportunity to participate in the virtual APEX CIO Central Summit. Instead of doing a live broadcast, we opted to pre-record our fireside chat, which freed up my time to chat with others in the session, to ask and answer questions, and attend the other sessions without the pressure of presenting at an in-person event. Apparently, when you’re not stressing about your own presentation, you can learn a ton from the other attendees.
Here are a few of my takeaways from the Summit:
CIOs have become the center of many enterprise businesses in this new era. Not only are they dealing with increased online traffic, but the new challenges of employees working remotely, cyber threats, and the lack of flexibility in purpose-built systems. At the same time, they are trying to defer costly refreshes, upgrades, and migrations, yet trying to reduce complexity and costs, maintain operations all while making investments in ROI innovation and differentiation. My hat is off to all CIOs, as these are not easy problems to solve!
- Digital transformation
Ken Piddington, CIO for US Silica Company, said it best: “Don’t go to the cloud for the sake of the cloud. Focus should be on what your desired goals and objectives are; focus the technology on business outcomes, not on the technology itself.” The fear of the cloud is now gone and CIOs are looking for solutions that are secure, create collaborative environments, and can scale. Many are looking for customizable solutions and the time for digitization is now.
- Putting customers first
From your clients and customers to vendors and suppliers, putting your customer front and center in virtual, mobile, and digital platforms is now a necessity. Many times our customer is within our organization or business and those other businesses we work with. It makes sense that we should make them a priority when now many of us are working remotely and struggling to access the data and information to do work.
- Priorities need to be shifted
Many organizations have been in the business of being their own data center for years. It is a costly and sometimes prohibitive way of thinking. Siva Balu, CIO at YMCA of the USA understands that digitization just means a data center that someone else owns. He created an ROI to show business leaders that being in the data center business was not in their best interest.
For an organization with over 1000 employees and tens of thousands of customers now working remotely, data collection and sharing is more difficult and a bigger challenge than anticipated. How do you automate paper processes for thousands of employees and make the data operational for people to make better decisions? How can you keep your business running and provide a secure and collaborative view?
Overall, what I heard from CIOs is that they are looking for new ways to do business. Many know that interacting with data is key and they know they need to make access easier, help suppliers become more integrated and give customers better visibility. Many want custom-built software that gives them the advantage of agile benefits, scalability, and good infrastructure. We have this once in a lifetime opportunity to embrace a new way of working, but finding the right software that can manage all these challenges is tricky.
We built TrackVia with the ability to solve these problems no matter what business you’re in or use case you’re trying to solve. CIOs have used TrackVia to customize and expand across their business to address multiple types of problems and connect them as needed. Our fireside chat with the CIO of Primo Water, Kenneth Sutphin, demonstrated just how easy it was for him to implement TrackVia to eliminate a costly and problematic paper process and how they expanded the platform to then address more complex ERP challenges.
TrackVia is a low-code workflow platform that allows companies to build fully customizable web and mobile business applications using drag and drop functionality including fields, forms, reports, dashboards, and roles to fit your exact data requirements as well as workflow and automation needs. Collaborative access to data improves business performance, mobile data collection reduces errors and manual processes, and the ease of creation reduces application creation lag time to get these solutions to your business faster.
If you’d like to discuss how TrackVia can help digitize your operations and accelerate your business, contact us today.