Here are the answers to some Frequently Asked Questions regarding starting an account with us:
What is TrackVia?
TrackVia is an online database platform designed for non-technical people. It's similar to Microsoft Access, but web-based and easy to use. It allows people to manage lists, track projects, enable workflows, communicate, and collaborate. It includes intuitive data management features that people want (e.g. Quick Search or Find Duplicates) without the complexity that most don't want (e.g. structured query languages).
What can TrackVia be used for?
TrackVia can be used to track and manage: action items, clinical trial results, comments, complaints, consultant hours, contacts, custom home specs, documents, investments, job applicants, mailing lists, press mentions, product defects, project issues, requests, RFQs, RSVPs, sales leads, vehicles, and more.
What are the benefits of using TrackVia?
With TrackVia, there is no software to download or install. It is inexpensive, and there's no risk – you can cancel at any time. It's easy to learn, easy to use, and fast. It's very flexible, and most important, TrackVia will let you save time, reduce mistakes, and improve collaboration when tracking and managing almost anything.
How is TrackVia better than a spreadsheet?
TrackVia can be accessed on-demand from anywhere, any time, without requiring a shared drive or virtual private network. TrackVia data can be updated by multiple people at the same time. TrackVia keeps track of what was changed, when, and by whom. It allows different users to have different permission levels. It can pull data in from emails or the Web, and push data out by email or the Web. It gives you custom views of your data that you can save and reuse. It has an amazingly simple and fast search tool, and makes it easy to perform common tasks like creating a drop-down list, annotating a record, or attaching a document.
That said, we're not trying to convince you to give up your spreadsheets. To the contrary, TrackVia allows you to import from and export to a spreadsheet. Have your cake and eat it too!
Is TrackVia Mac-friendly?
Yes. TrackVia is completely browser-based, so it works the same way on Windows, Mac, or Linux.
How safe is my data with TrackVia?
TrackVia's infrastructure partner is the largest hosting provider in the world. Our data center uses nine redundant network providers, strict access control, biometric security, 24-hour interior and exterior surveillance, background checks for employees, redundant HVAC systems, air filtration, advanced fire suppression, and redundant on-site power generation.
How secure is TrackVia?
Very. We have never had a customer's account compromised by a third party. Access to your data is controlled by user accounts that you set up in TrackVia. For each user, you can control which databases they have access to, and whether that access includes adding, viewing, editing, or deleting records. Those permissions in turn can be tied to whether a user is involved with a record or was the creator of a record. We don't allow usernames to be recycled, and have stringency requirements on passwords.
How often is my data backed up?
All TrackVia data is stored simultaneously on redundant storage devices in real time. From that redundant system, we back up all customer data every hour around the clock. We can roll your data back to any single hour in the last 30 hours, any day in the last 35 days, or any Sunday morning ever.
